A business service is an activity that assists a company with its work yet does not produce a physical good. Examples of a business service include animal control, maintenance services and tech support. Companies often rely on specialized business services that help them remain competitive and efficient.
Businesses are always looking for ways to improve their internal processes. The key to doing this is by identifying and implementing the right business services. This will allow them to focus on their core business activities. It will also allow them to reduce costs and provide their customers with a better experience.
Whether it’s an architectural firm that explains the purpose of a new facility well or a customer who dithers at a fast-food counter, employee behavior can greatly impact the cost and quality of business services. This is true for all kinds of services, from child care to janitorial services. In fact, a company’s reputation can be damaged by a bad employee experience.
To understand how businesses use and select business services, Capterra surveyed 1,078 past services purchasers. In addition to assessing their service usage, we asked them about the most important considerations when selecting providers. Among the top considerations were bandwidth, a flexible service model and a creative/flexible provider. The survey also revealed that marketing services were the most expensive business service, followed by software/web development and cloud consulting. These results demonstrate that organizations are increasing their reliance on specialized business services.